Audio Conferencing
Viewocity Telephone conferencing is easier and more cost effective with Viewocity Conferencing.
Dial-In Conferencing includes:

• Up to 50 participants on a call
• Toll-free access to participants
• No reservations required—start your call anytime and from anywhere How it ensure your conference call goes smoothly:
• Establish the date and time of the call.
• Give participants the toll-free access number and conference code a few days before the call and on the day of the call itself. Also remind them of the call’s time according to each participant’s time zone. (For example, 11 a.m. Pacific, 2 p.m. Eastern)
• At the time of the call, the moderator dials the toll-free access number, conference code and his or her 3-digit security code. (Found on wallet card.) It’s a good idea for the moderator to arrive on the call a few minutes early to welcome participants.

Viewocity Telephone conferencing is easier and more cost effective with Viewocity Conferencing.
Dial-In Conferencing includes:

• Up to 50 participants on a call
• Toll-free access to participants
• No reservations required—start your call anytime and from anywhere How it ensure your conference call goes smoothly:
• Establish the date and time of the call.
• Give participants the toll-free access number and conference code a few days before the call and on the day of the call itself. Also remind them of the call’s time according to each participant’s time zone. (For example, 11 a.m. Pacific, 2 p.m. Eastern)
• At the time of the call, the moderator dials the toll-free access number, conference code and his or her 3-digit security code. (Found on wallet card.) It’s a good idea for the moderator to arrive on the call a few minutes early to welcome participants.

Audio Conferencing Instructions:
To Initiate a Conference Call Using "Dial In" Mode:

1. Provide participants your toll-free access number and a designated date and time to call     [or Worldwide Access number for International participants].
2. Provide all Participants your Conference Code.
3. To Initiate the call, dial the toll-free access number at the designated date and time.
4. If you are the moderator you will be asked to enter the Moderator Security Code (3digit).  Your conference is now active.

To Join a Conference Call Using "Dial In" Mode:

1. Dial the toll free access number or Worldwide access number you were furnished.
2. When prompted, enter the 7 digit conference code you were furnished for this call.
3. Your call should now be in progress. If your call has not started you may be asked to call back in a few minutes.

During the Call:

1. Up to 50 participants may now join in the call by dialing the toll-free access number and entering the Conference Code.
2. Participants are added to the call with an announcement tone.
3. With the default settings, the call will end when the moderator hangs up.
4. Your settings can be changed to allow the call to continue without the moderator.
5. See "Set Preferences" below

To Make a Call Using Web Enhanced Mode:
Log in to your account at the "My Account" area on the Home Page. To log in you will enter your email address and password. On the next screen select Web Enhanced Calling, enter your conference number, conference code and PIN (3 digit), select "I am Owner of This Account." At the following screen, select "Enter Conference Room", now enter your name and phone number and a call name (call name is your choice and is an excellent way to keep track of the purpose of the call).

You may now add up to 50 participants by selecting the "Add Participant" button from the menu bar. Fill in each participant's name and phone number. The "Sidebar" option allows you to speak with individuals before adding them to the call. Select "Accept" to have them join in!

Without "Sidebar" option, participants may join in the call and they are added with an announcement tone.
Adding them in Sidebar is the default setting. If you add a participant "with Sidebar" please notify all other participants currently on a conference call that you are adding someone else and that they can continue among themselves, but that you will be muted from the call for a moment. When you have successfully connected with the party you are calling you will see a message "You are currently sidebarred with "party name" - you will need to press the ACCEPT button to place them on the conference call and return you to the conference call. Alternately, you may add a party without using the Sidebar function by un-checking the box "add with sidebar."

To Add International Participants:
To add a participant outside the U.S. to your conference call, you may either have that participant call into our toll based International access number or you may dial out to that person through our Web Enhanced Calling mode and use its "Add Participant" option to call your international party. 

If you are having the party call in, then the party will call the VIEWOCITY based International access number 619-331-2842, 619-331-2842 and at the voice prompt enter your conference code. The party will then be placed on the active conference call. Please note that that 619-331-2842, 619-331-2842 is a toll based number and the party calling in will pay normal toll charges for a call to the United States. 

To use Web Enhanced Calling to add an international participant, log in to your account at the "My Account" area on the Home Page. To log in you will enter your email address and password. On the next screen select Web Enhanced Calling, enter your toll-free access number, conference code and PIN (3 digit) then select "I am Owner of This Account." At the following screen, select "Enter Conference Room", now enter your name and phone number and a call name (call name is your choice and is an excellent way to keep track of the purpose of the call). Then click on "Add Participant" and enter the required information. Your party will be called and added into your conference call. 

The moderator will be billed the standard rate per minute conference call rate for each participant, whether they are Domestic or internationally based. 

To use Both "Dial In" and "Web Enhanced" Modes:
To add a participant outside the U.S. to your conference call, you will need to dial out to that person through our Web Enhanced Calling mode and use its "Add Participant" option to call your international party. To use Web Enhanced Calling log in to your account at the "My Account" area on the Home Page. To log in you will enter your email address and password. On the next screen select Web Enhanced Calling, enter your toll-free access number, conference code and PIN (3 digit) then select "I am Owner of This Account." At the following screen, select "Enter Conference Room", now enter your name and phone number and a call name (call name is your choice and is an excellent way to keep track of the purpose of the call). Then click on "Add Participant" and enter the required information. Your party will be called and added into your conference call. 

Note: When adding participants to a call you may "add with a Sidebar" or not. Adding them in Sidebar is the default setting. If you add a participant "with Sidebar" please notify all other participants currently on a conference call that you are adding someone else and that they can continue among themselves, but that you will be muted from the call for a moment. When you have successfully connected with the party you are calling you will see a message "You are currently sidebarred with "party name" - you will need to press the ACCEPT button to place them on the conference call and return you to the conference call. Alternately, you may add a party without using the Sidebar function by un-checking the box "add with sidebar." 

Web Enhanced Mode Call Controls:

Participant Mute - The participant can still hear the call but cannot be heard by others on the call.

Participant Hold - The participant cannot hear the call or be heard by others on the call.

Participant Remove - Removes a participant from the call.

Open Notepad - Opens a notepad that allows you to make simple notes during a call and email them to yourself and/or participants of the conference.

Call History - Retrieves information about a past call anytime you want - including participants and their phone numbers, time, length and cost of each call.

 Set Preferences - There are three main account preference options:

1. Open Account - A user (other than the moderator) may start a conference call with only the Conference Code. The call will continue after the call manager (the person who starts the call) hangs up. Note: The sidebar option will be disabled.
2. Secure Account - A user needs both the Conference and Security Codes to start a call. The call will continue after the call manager hangs up.
3. Restricted Account (default) - The user needs both the Conference and Security Codes to start a call. The call will end when the call manager hangs up.

Remember to keep your 3-digit Security Code private to protect your account.